Last updated 10 November 2026.
Tell us first
Most problems are fixed quickly once we know about them. Email Spencer Elbert at spencer@sjecapital.co.uk, or write to SJE Capital Limited, 78 Church Lane East, Aldershot, Hampshire, GU11 3HB. Please tell us what went wrong and what you would like us to do about it.
What happens next
- Within 5 working days: we confirm we have your complaint and tell you how we will look into it.
- Within 4 weeks: we send you a full written reply, setting out what we found and what we will do. If we need longer, we tell you why and when you will hear from us.
- If something was our fault: we put it right, and explain the steps we have taken so it does not happen again.
Making a complaint does not affect the work we are doing for you or any deadline we are looking after.
If you are still not satisfied
Spencer is a member of the Institute of Certified Bookkeepers (ICB) and follows its Professional Conduct Regulations. If you are not satisfied with our reply, you can raise your complaint with the ICB's professional standards team at professional.standards@bookkeepers.org.uk.
If your complaint is about how we handled your personal information, you can also contact the Information Commissioner's Office. Our privacy notice explains how.
Our terms
Before any work starts, every client receives a written engagement letter setting out exactly what we will do, the fixed monthly fee, and what each of us is responsible for. Nothing is charged that is not in that letter.